Store policies

ORDER STATUS
All orders are shipped in the order they are received, from Wednesday - Friday. Please allow up to 7 business days for orders to ship after they are received, though we generally get them out the door the day of the order. If an item is sold out, you will be notified via email and a refund or cancellation of sale will be issued.

SHIPPING
Standard shipping is 3-5 business days. We ship using PostNL. If you have another preferred shipping method or any questions regarding shipping please email us at paddlepen@gmail.com

RETURN POLICY
Refunds will be offered within 30 days of purchase. All returns must be unused and/or unopened and accompanied by a receipt, NO EXCEPTIONS. 
Ship returns to:
XXX

INTERNATIONAL SHIPPING
When requested, we ship internationally to most countries. If you would like a quote for international shipping please email us your shipping address and a list of the items you are looking to purchase. All shipping requests should be sent to paddlepen@gmail.com. We will get back to you ASAP. When shipping internationally every package is subject to a customs charge and this is always the responsibility of the customer.

PRIVACY
We neither sell nor share your information with outside companies or third parties. When you purchase from our online store, we request your name, billing and shipping addresses, phone number, email address, and credit card information. We ask that you provide this information so that we can process and ship your order.